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Order Status
How do I change quantities or cancel an item in my order?
  Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
My order never arrived.
  Please contact customer service at 800.467.1711 for assistance.
An item is missing from my shipment.
  Please contact customer service at 800.467.1711 for assistance.
My product is missing parts.
  Please contact customer service at 800.467.1711 for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.